Your service network will benefit from SAVinsight’s expertise. We will examine your service organization and propose various measures to optimize it. We intervene both on the overall organizational and individual level at each of your service centers. We can also help you improve the customer experience resulting from your service activities.
Personalized services and support
Global service network
Improve network footprint & cost through consolidation or externalization.
Realize synergies and economies
of scale
Optimize resources and talents management
Increase operational and logistics efficiency
Individual service center
Optimize operations to better serve the customer while improving profitably.
Standard organizations to optimize operations and improve quality of repairs
Standard repair process leveraging lean manufacturing concept to reduce lead time
Standard stocks management to better foresee purchases and decrease inventories
Customer experience
Improve services and reduce operational complexity to exceed Customer expectation
Simplify services offered to customer
Tailor services offered to customer
Harmonize practices across markets
Develop Customer’s digital journey for a total immersion in
the Brand’s universe, and to improve margin
Provide omni-channel presence
Offer tailored, extended and transparent service
Deliver full integrated experience
Additionnal services
Tailored Certification
Technical certification of point of sales & independent service centers to ensure compliancy to Brand’s specific standards
Skill assessment and technical training
Skills level and mix-competence analysis to optimize resources management
Technical training to adjust skills of resources according to the product mix
Performance analysis
Operational / financial performance analysis to identify profit improvement levers
Dashboard / KPI set-up to be in total control of the service activity
