Depending on your needs, we propose either fully comprehensive or targeted support. From advice on the organization of your after-sales service, to access to our own certified service center network or use of our online management platform, our services are complementary but can also be selected individually.
Our services: complementary and personalized
Personalized services and support
Your service network will benefit from SAVinsight’s expertise. We will examine your service organization and propose various measures to optimize it. We intervene both on the overall organizational and individual level at each of your service centers. We can also help you improve the customer experience resulting from your service activities.
Global service network
Improve network footprint & cost through consolidation or externalization.
Realize synergies and economies
of scale
Optimize resources and talents management
Increase operational and logistics efficiency
Individual service center
Optimize operations to better serve the customer while improving profitably.
Standard organizations to optimize operations and improve quality of repairs
Standard repair process leveraging lean manufacturing concept to reduce lead time
Standard stocks management to better foresee purchases and decrease inventories
Customer experience
Improve services and reduce operational complexity to exceed Customer expectation
Simplify services offered to customer
Tailor services offered to customer
Harmonize practices across markets
Develop Customer’s digital journey for a total immersion in
the Brand’s universe, and to improve margin
Provide omni-channel presence
Offer tailored, extended and transparent service
Deliver full integrated experience
Global & independent service centers network
Your customers’ products will be in good hands. We make our worldwide network of service centers available to you. This constantly growing network of certified partners provides you with the expertise to offer quality servicing for your products in your different markets.
The SAVinsight’s certification:
Audited Swiss label for independent service centers at worldwide level
Selective label, with only few service centers certified per country
Global community of service centers for sharing experience and best practices
Full visibility by service center available online (infrastructure, equipment, technical staff level, operational KPIs and service level, repairs portfolio)
Special and attractive commercial conditions on tools and equipment through our partner Bergeon SA
Digital After-Sales business management platform
You will be able to organize your after-sales service through our digital platform. The SAM (Service Activity Management) platform is a scalable web-based after-sales management solution which lets you capture, share and track information related to repair operations and guarantees a real-time 360° view of your after-sales service network as well as its performance.
SAM covers three pillars:
Real-time processes transactions
Which information?
- Product
- Service
- Repair process steps
Information booking options
- Manual
- Automatic – interface with local ERP
Real-time steering tools & KPIs
Steering data
- Incoming volumes
- Outgoing volumes
- Work in progress
- Daily targets
Repair activity KPIs
- Repair types & volume
- Repair lead-time
- Repair warranty
- Spare part shortages
Product quality KPIs
- Reason of return
- Volume of returns
- Type of movement
- Main weaknesses
Infrastructure, tools & skills
Infrastructure
- Administration
- Workshop
- Cleaning/polishing
Tools & equipment
- Workshop
- Workbench
- Cleaning/polishing
Technical skills
- Technician
- Watchmaker
- Polisher
