Your customers’ products will be in good hands. We make our worldwide network of service centers available to you. This constantly growing network of certified partners provides you with the expertise to offer quality servicing for your products in your different markets.
Global & independent service center network
THE SWISS LABEL FOR SERVICE CENTERS
Swiss label for independent service center at worldwide level:
- Audited infrastructure and equipment
- Assessed technical skills/competencies
- Controlled service level (repair lead-time & quality)
Selective label, with only few service centers certified per country
Global community of service center for sharing experience and best practices
Full transparency available online through our repair digital platform SAM
TURNKEY SOLUTION FOR A BRAND
Access to a high-quality global, independent and certified service center network
Real-time visibility on service level offered to customer (repair lead-time & quality)
Real-time visibility on repair portfolio of the brand
Real-time visibility on product quality of the brand
Visibility on infrastructure, equipment, staff skills of each service center
Solution for alternative distribution models (E-commerce, CPO & second-hand)
Option to add a customized digital/CRM layer to provide the customer with a full integrated experience
KEY BENEFITS FOR A SERVICE CENTER
Recognition as premium service center through annual certification
Management and optimization of daily operational activities using our digital repair management system “SAM”
Reliable operational KPls including benchmark with community members
Privileged business development opportunities with partner brands
Experience and best practice sharing with community members
Special commercial conditions with some leading Swiss manufacturers of watchmaking tools and equipment
Access to personalized services/supports through SAVinsight business experts
Option to add a customized digital layer to provide the customer with an omni channel experience that can boost service center’s profitability
