10 intense and inspiring days in Japan for our CEO, Roland Hirschi!
➡️ 𝗜𝗻𝘁𝗲𝗻𝘀𝗲 — because the schedule was packed: Visits to independent service centres in Tokyo and Osaka, stops at several Swiss brand service centres, and lots of insightful discussions.
➡️ 𝗜𝗻𝘀𝗽𝗶𝗿𝗶𝗻𝗴 — because it was also about reconnecting with former colleagues, catching up with friends, and taking a fresh look at a country 𝘄𝗵𝗲𝗿𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝘀 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗮 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 — 𝗶𝘁’𝘀 𝗮 𝗺𝗶𝗻𝗱𝘀𝗲𝘁.
In Japan, brands often outsource 40 to 50% of their repair volumes to independent service centres — a radically different model compared to the 10 to 20% we usually see elswehere.
Understanding this ecosystem is essential if you want to be part of it and contribute to its evolution — with relevance, and above all, with respect. That’s precisely what drives SAVinsight!
And despite 30+ trips to Japan over the last 25 years… this country he is such a fan of keeps teaching him something new every time 😊.
Here are a few snapshots to share a glimpse of the journey — professional, personal, and everything in between.
