Our services: complementary and personalized

Depending on your needs, we propose either fully comprehensive or targeted support. From advice on the organization of your after-sales service, to access to our own certified service center network or use of our online management platform, our services are complementary but can also be selected individually.

Personalized services
and support

Expertise for your after-sales service

Service center network

Worldwide Service Centers network at your service

Digital platform

Digital application to manage your after-sales service

Personalized services and support

Your service network will benefit from SAVinsight’s expertise. We will examine your service organization and propose various measures to optimize it. We intervene both on the overall organizational and individual level at each of your service centers. We can also help you improve the customer experience resulting from your service activities.

Global service network

Improve network  footprint & cost through consolidation or externalization.

Realize synergies and economies
of scale

Optimize resources and talents management

Increase operational and logistics efficiency

Individual service center

Optimize operations to better serve the customer while improving profitably.

Standard organizations to optimize operations and improve quality of repairs

Standard repair process leveraging lean manufacturing concept to reduce lead time

Standard stocks management to better foresee purchases and decrease inventories

Customer experience

Improve services and reduce operational complexity to exceed Customer expectation

Simplify services offered to customer

Tailor services offered to customer

Harmonize practices across markets

Develop Customer’s digital journey for a total immersion in
the Brand’s universe, and to improve margin

Provide omni-channel presence

Offer tailored, extended and transparent service

Deliver full integrated experience

Global & independent service centers network

Your customers’ products will be in good hands. We make our worldwide network of service centers available to you. This constantly growing network of certified partners provides you with the expertise to offer quality servicing for your products in your different markets.

The SAVinsight’s certification:

Audited Swiss label for independent service centers at worldwide level

Selective label, with only few service centers certified per country

Global community of service centers for sharing experience and best practices

Full visibility by service center available online (infrastructure, equipment, technical staff level, operational KPIs and service level, repairs portfolio)

Special and attractive commercial conditions on tools and equipment through our partner Bergeon SA

Digital After-Sales business management platform

You will be able to organize your after-sales service through our digital platform. The SAM (Service Activity Management) platform is a scalable web-based after-sales management solution which lets you capture, share and track information related to repair operations and guarantees a real-time 360° view of your after-sales service network as well as its performance.

SAM covers three pillars:

Real-time processes transactions

Which information?

  • Product
  • Service
  • Repair process steps

Information booking options

  • Manual
  • Automatic – interface with local ERP

Real-time steering tools & KPIs

Steering data

  • Incoming volumes
  • Outgoing volumes
  • Work in progress
  • Daily targets

Repair activity KPIs

  • Repair types & volume
  • Repair lead-time
  • Repair warranty
  • Spare part shortages

Product quality KPIs

  • Reason of return
  • Volume of returns
  • Type of movement
  • Main weaknesses

Infrastructure, tools & skills

Infrastructure

  • Administration
  • Workshop
  • Cleaning/polishing

Tools & equipment

  • Workshop
  • Workbench
  • Cleaning/polishing

Technical skills

  • Technician
  • Watchmaker
  • Polisher